At TFS, we pride ourselves on delivering the most personable, custom tailored experience possible to each and every one of our customers. Making the switch to solar is a huge commitment, and we want the experience to be a fond, memorable one. As a business built on positive word of mouth, we know that happy people are happy to tell their story, so please read over a few pieces of feedback we have received online, as well as our Solar Stories testimonials and Case Studies!
I've had two sets of panels installed on my house. In 2009 I interviewed Sun Power of AZ and TFS. I thought they were both well qualified, but ended up going with the smaller company (Sun Power) to help the "littler" guy. I believe Sun Power did a fine job and have had no issues to date with their equipment or installation.
In 2013 I decided to add 10 more panels to bring my net yearly use to approximately zero. I still wanted to stay local to benefit Tucson and to use a company that used installers that worked just for them. I went with TFS the second time. I couldn't be happier with the entire scope of the TFS job. They were courteous, communicated well, showed up on time, did exactly what was agreed upon and installed a professional looking system. After the job was finished I felt that TFS had given me a quality installation at a fair price. Despite the fact that they continuously monitor the performance of my system (it's not a leased system, so I'm not sure they need to do this), they've checked in on me yearly to see if I had any issues.
Additional point: During the TFS initial site inspection, the estimator quickly noted that a few of the Sun Power panels probably shaded a small portion of 6 other panels in late December. I told him he was correct. I liked the fact that this bugged him, and he wanted to correct it. Although I can't remember what he added to the cost to prevent the shading, I remember it being a minor amount. That small adjustment improved the output of my Sun Power panels 50% in late December/early January! I'm not sure other contractors would've cared about another installation or, if asked to correct the situation, would've charged anywhere near what TFS did. TFS is a for profit company, but I certainly get the feeling that is not their number one priority.
Solar City is making a big push around the country to install leased systems at no up-front out-of-pocket cost. Before going with such a large company that contracts out installations, I would ask that you include TFS in your bids. I believe TFS is trying to work with TEP to provide the same sort of lease system that Solar City would.
I searched pretty hard to find someone to install a photovoltaic solar array. I didn't like the idea of not owning the array that would be installed on my house for many reasons. I selected TFS because of their thorough analysis of my needs and return on investment. I also selected TFS because they offered solar arrays from well-known manufacturers.
I selected panels manufactured by LG - a company that I expect will be around long enough to honor a 20 year warranty. The panels are very efficient, allowing me to install fewer panels on the roof, reducing wind and weight loads. The inverter and monitoring system are a great combination. I find myself checking the online reporting system daily if not more often! I have also shared the monitoring web site with family and friends.
I enjoyed working with the TFS staff - they walk the talk and are committed to doing their part to install sustainable energy solutions in the Tucson area.
TFS is the only contractor that has worked on my house that deserves 5 stars. The installation was done on time and is extremely professional. We are producing more electricity than TFS promised and our system should pay for itself in a little over 4 years. We've had one minor problem with the system and TFS sent out a technician the same day we called to solve the problem. This company is one that truly deserves your business.